The Platform

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CUSTOMIZABLE SURVEYS

Customize surveys to track the KPI's that matter most​

seamless integrations

SEAMLESS INTEGRATIONS​

Integrations with your point-of-sale, CRM, and delivery platforms

Integrated SMS Surveys

Understand the Customer Experience

BudTender allows you to seamlessly survey customers post-purchase, track and analyze feedback, and tack action to deliver unbeatable experiences. From initial online search to in-store purchase, easily track the entire customer experience with you utilize BudTender.

Integrated With Your POS & CRM:

Integration with your point-of-sale and CRM platforms allows you to automatically collect customer information & send post-sale SMS surveys to customers.

Custom Survey:

Survey custom designed with your logo, colors, and branding.

Logical Branching:

Survey questions customized to the customers answers, allows retailers to identify the levers that affect positive and negative experiences.

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Contact us today learn more how BudTender can help you interact with your customers in a whole new way.

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IntuitIve Dashboard

Interactive dashboard makes it easy to view and analyze, KPI's and customer feedback in real-time

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AI Sorting

The platform sorts and displays most relevant and actionable feedback

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Intuitive Dashboard

Increase Customer Loyalty & Retention

Seamlessly understand the key factors that drive customer loyalty and deliver consistent experiences customers love. Delivering an exceptional customer experience builds a foundation of loyalty and dramatically improve customer retention. It’s proven that loyal customers shop more often, buy more, and are more likely to refer friends, and family.

Real-Time Feedback:

Track, analyze and take action on customer feedback the second that it comes in.

Empower your Employees:

Empower your employees to act when a customer has had a poor experience, to ensure they return and tell friends how you went above and beyond for them.

Key Performance Indicators:

Easily sort through Key Performance Indicators (KPI’s) to drill down on the feedback that matters most.

weekly reports

Weekly Reports

Comprehensive report identifies trends in your customer feedback and contributing factors

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24/7 Customer Support

Our customer support team is available 24/7, we are there when you need us most

Comprehensive Reporting

Increase Operational Efficiency

Comprehensive reports give retailers the tools to understand customer experience trends across all locations.  This allows retailers to drill down and understand specific operational issues and correct them easily.

Market Comparison:

Understand how your stores are comparatively performing in order to deliver consistent exceptional experiences that customers love.

Trends:

Identify key trends and levers in your customer feedback that will help you drive life-time customer loyalty and increase retention.

Experience:

Easily track individual customer feedback as it relates to trends, in order to make data-backed decisions to improve the customer experience.

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Why Does Customer Experience Matter

82%

82% of customers never return after having a negative experience

1

One negative experience can cost a cannabis retailer over $50,000 annually

72%

Of customers who had a poor experience, would shop again if the problem was resolved efficiently

25x

More costly to acquire a new customer than retaining an existing one 

Benefits

Understand Your Customers

Interacting with your customers post-sale is the best way to understand their entire experience

Improve Service and Products

By collecting customer feedback you’ll be able to easily identify service and product gaps

Boost Customer Connection

Sending SMS surveys to your customers allows you to dramatically increase retention

Increase Sales Performance

A satisfied customer is 14x more valuable to a business compared to an unhappy customer

Make Strategic Decisions

Decision making has never been so easy using real-verified customer feedback and reviews

Competitive Advantage

It’s proven that giving a customer a superior experience means they will buy more, be more loyal, and are more likely to recommend to friends

Increase Loyalty

Identify happy customers and make them brand ambassadors, while identifying unsatisfied customers and make them happy!

Competitive Differentiation

There is tremendous opportunity to disrupt competitors and gain market share by delivering an exceptional customer experience

What our Customers Say

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"BudTender provided my business with a better understanding of our customer base and how to provide an extra level of customer service. Their platform was seamless, when it came to integrating with our loyalty points program springbig"
Andrew Benton
General Manager - Rise