Customize surveys to track the KPI's that matter most
Integrations with your point-of-sale, CRM, and delivery platforms
Integrated SMS Surveys
Understand the Customer Experience
BudTender allows you to seamlessly survey customers post-purchase, track and analyze feedback, and tack action to deliver unbeatable experiences. From initial online search to in-store purchase, easily track the entire customer experience with you utilize BudTender.
Integrated With Your POS & CRM:
Integration with your point-of-sale and CRM platforms allows you to automatically collect customer information & send post-sale SMS surveys to customers.
Survey custom designed with your logo, colors, and branding.
Survey questions customized to the customers answers, allows retailers to identify the levers that affect positive and negative experiences.
Contact us today learn more how BudTender can help you interact with your customers in a whole new way.
Interactive dashboard makes it easy to view and analyze, KPI's and customer feedback in real-time
The platform sorts and displays most relevant and actionable feedback
Increase Customer Loyalty & Retention
Seamlessly understand the key factors that drive customer loyalty and deliver consistent experiences customers love. Delivering an exceptional customer experience builds a foundation of loyalty and dramatically improve customer retention. It’s proven that loyal customers shop more often, buy more, and are more likely to refer friends, and family.
Track, analyze and take action on customer feedback the second that it comes in.
Empower your Employees:
Empower your employees to act when a customer has had a poor experience, to ensure they return and tell friends how you went above and beyond for them.
Key Performance Indicators:
Easily sort through Key Performance Indicators (KPI’s) to drill down on the feedback that matters most.
Comprehensive report identifies trends in your customer feedback and contributing factors
24/7 Customer Support
Our customer support team is available 24/7, we are there when you need us most
Increase Operational Efficiency
Comprehensive reports give retailers the tools to understand customer experience trends across all locations. This allows retailers to drill down and understand specific operational issues and correct them easily.
Understand how your stores are comparatively performing in order to deliver consistent exceptional experiences that customers love.
Identify key trends and levers in your customer feedback that will help you drive life-time customer loyalty and increase retention.
Easily track individual customer feedback as it relates to trends, in order to make data-backed decisions to improve the customer experience.
Why Does Customer Experience Matter
82% of customers never return after having a negative experience
One negative experience can cost a cannabis retailer over $50,000 annually
Of customers who had a poor experience, would shop again if the problem was resolved efficiently
More costly to acquire a new customer than retaining an existing one