The easiest way to measure, understand and improve customer experiences
Features that retailers love
CUSTOMIZABLE SURVEYS
Customize surveys to track the KPI's that matter most
SEAMLESS INTEGRATIONS
Integrations with your point-of-sale, CRM, and delivery platforms
Weekly Reports
Comprehensive report identifies trends in your customer feedback and contributing factors
Intuitive Dashboard
Interactive dashboard makes it easy to view and analyze, KPI's and customer feedback in real-time
AI Sorting
The platform sorts and displays most relevant and actionable feedback
24/7 Customer Support
Our customer support team is available 24/7, we are there when you need us most
WHY DOES CUSTOMER EXPERIENCE MATTER?
82%
82% of customers never return after having a negative experience
1
One negative experience can cost a cannabis retailer over $50,000 annually
72%
Of customers who had a poor experience, would shop again if the problem was resolved efficiently
25x
More costly to acquire a new customer than retaining an existing one
Benefits
Understand Your Customers
Interacting with your customers post-sale is the best way to understand their entire experience
Improve Service and Products
By collecting customer feedback you’ll be able to easily identify service and product gaps
Boost Customer Connection
Sending SMS surveys to your customers allows you to dramatically increase retention
Increase Sales Performance
A satisfied customer is 14x more valuable to a business compared to an unhappy customer
Make Strategic Decisions
Decision making has never been so easy using real-verified customer feedback and reviews
Competitive Advantage
It’s proven that giving a customer a superior experience means they will buy more, be more loyal, and are more likely to recommend to friends
Increase Loyalty
Identify happy customers and make them brand ambassadors, while identifying unsatisfied customers and make them happy!
Competitive Differentiation
There is tremendous opportunity to disrupt competitors and gain market share by delivering an exceptional customer experience
How it works
- Understand the Customer Experience through Integrated SMS Surveys
- Identify Customer Needs Quickly & Easily using our Intuitive Dashboard
- Increase Operational Efficiency with Comprehensive Reporting
BudTender allows you to seamlessly survey customers post-purchase, track and analyze feedback, and take action to deliver unbeatable experiences. From initial online search to in-store purchase, easily track the entire customer experience with you utilize BudTender.
Seamlessly understand the key factors that drive customer loyalty and deliver consistent experiences customers love. Delivering an exceptional customer experience builds a foundation of loyalty and dramatically improve customer retention. It’s proven that loyal customers shop more often, buy more, and are more likely to refer friends, and family.
Comprehensive reports give retailers the tools to understand customer experience trends across all locations. This allows retailers to drill down and understand specific operational issues and correct them easily.
Industry Leading Partners
What our Customers Say
Contact us
Contact us today learn more how BudTender can help you interact with your customers in a whole new way, and request a free-trial.