The easiest way to measure, understand and improve customer experiences
Features that retailers love
Customize surveys to track the KPI's that matter most
Integrations with your point-of-sale, CRM, and delivery platforms
Comprehensive report identifies trends in your customer feedback and contributing factors
Interactive dashboard makes it easy to view and analyze, KPI's and customer feedback in real-time
The platform sorts and displays most relevant and actionable feedback
24/7 Customer Support
Our customer support team is available 24/7, we are there when you need us most
WHY DOES CUSTOMER EXPERIENCE MATTER?
82% of customers never return after having a negative experience
One negative experience can cost a cannabis retailer over $50,000 annually
Of customers who had a poor experience, would shop again if the problem was resolved efficiently
More costly to acquire a new customer than retaining an existing one
How it works
BudTender allows you to seamlessly survey customers post-purchase, track and analyze feedback, and take action to deliver unbeatable experiences. From initial online search to in-store purchase, easily track the entire customer experience with you utilize BudTender.
Seamlessly understand the key factors that drive customer loyalty and deliver consistent experiences customers love. Delivering an exceptional customer experience builds a foundation of loyalty and dramatically improve customer retention. It’s proven that loyal customers shop more often, buy more, and are more likely to refer friends, and family.
Comprehensive reports give retailers the tools to understand customer experience trends across all locations. This allows retailers to drill down and understand specific operational issues and correct them easily.
What our Customers Say
Contact us today learn more how BudTender can help you interact with your customers in a whole new way, and request a free-trial.